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Hi, I'm Sachin
I help peopledefine and discussExcellence.
Transformational leader driving operational excellence and business growth through data analytics, AI-driven insights, and agile methodologies.
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About Me.
As a dynamic and results-driven Service Delivery Lead, I bring over 12 years of global experience in operations management, strategic leadership, and business transformation across insurance, legal services, and customer experience domains.
My expertise lies in optimizing service delivery, leading high-performance teams, and driving multimillion-euro operational efficiencies through agile methodologies, data analytics, and AI-driven insights. I have successfully managed and transitioned offshored business units, ensuring compliance and enhancing customer excellence across the UK, Australia, and global markets.
Experience.
Service Delivery Lead @ City Legal Solicitors
Leading high-performing sales and legal delivery teams, driving operational excellence and business growth.
Increased annual turnover by 66% (from £600K to over £1M)
Cut client onboarding time from 2 weeks to 1 week using lean methodologies
Manage £300K premium client portfolio with high satisfaction rates
Deployed AI tools for faster transactions, minimizing fees
Improved Trustpilot ratings through enhanced service quality initiatives
Reintroduced 3 key services through strategic market analysis
"The future belongs to leaders who can blend human empathy with AI-driven insights to create exceptional customer experiences."
The Architecture
of How I Lead.
Built on clarity, ownership, and adaptability - a system that blends logic with human sense.
Clarity Over Complexity
Strategy isn't meant to confuse people into following; it's meant to make direction unmistakably clear. If it takes a manual to explain, it's not strategy — it's noise.
Momentum > Perfection
I believe in moving fast, learning faster, and fixing in motion. Progress compounds; hesitation kills it.
Human-Centered, System-Strong
Put ownership in people's hands and let the process amplify it. Empowered teams with well-designed processes deliver consistent results.
Data + Empathy
Decisions need both dashboards and gut-checks. Numbers tell you what happened; empathy tells you why it matters.
Consistency Over Intensity
Anyone can sprint; I build for marathons. It's about rhythm, not adrenaline.
Adaptation is the Real Leadership Skill
The ability to pivot without panic — that's what keeps strategy alive when conditions change.
What It Looks
Like in Action.
A snapshot of strategies brought to life — and the results that followed.
Applied Lean + Automation
Cut client onboarding time 2 weeks to under 1 week, increasing accuracy and reducing operational drag.
Doubled Annual Turnover to £1M+
Achieved in 12 months by reshaping go-to-market strategies and optimizing lead conversion.
Manage Premium Client Portfolio (£300k+ ARR)
Strengthened relationships, retention, and upsell through value-focused account management.
Delivered ~€20M Efficiency Savings
Realized across multi-process operations via process redesign and continuous improvement.
Recognition & Impact
Part of the core team that won Stevie Awards (twice) and Dream Team of the Year.
Leadership Multiplier
Mentored 60+ frontliners and 30+ emerging leaders, shaping the next layer of leadership.
First Team Manager, ABS (Allianz India)
Pioneered operations and culture for the first ABS team in India, setting the blueprint for scale.
Expanded operations
Grew a 45-member pilot into a 275+ FTE powerhouse, cross-skilled across Sales and Claims, achieving +22% CSAT and -25% attrition.
"Operational excellence isn't about doing more—it's about doing what matters, better."
Skills.
Strategic Leadership
Operations & Delivery
Data & Analytics
AI & Automation
Tools & Platforms
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A Day Of My Life.
"In a world of rapid change, the most valuable skill is the ability to learn, unlearn, and relearn."
CLIENTS
ACROSS
CONTINENTS
Where My Work Has Travelled.
From contact centres to client boardrooms - deliver growth, creativity, and consistency wherever I land. My work speaks fluent results.
Let's Connect
Let's Build, Think, and Lead Together
- Strategy Conversations - Candid chats on strategy, Ops, change, and execution.
- Consulting & Advisory - Targeted, data-led guidance that moves the needle.
- Innovation & AI - Make AI practical, usable, and ROI-positive.
- Leadership & Career Talks - Clear guidance for rising leaders and key moves.
- Founder & Collaboration Huddles - Soundboard ideas and shape high-impact partnerships.